• SUPPORT CUSTOMERS: Provide 1st and 2nd level technical support for users of the baramundi Management Suite
• SOLVE ISSUES: Diagnose and resolve technical problems related to endpoint management, patching, software deployment and system integration
• CONNECT TEAMS: Act as a liaison between U.S. customers and German support teams to ensure smooth communication and escalation
• SHARE KNOWLEDGE: Document troubleshooting steps, solutions and best practices in our internal knowledge base
• ENABLE SUCCESS: Support onboarding activities and collaborate with the U.S. team to ensure a seamless customer experience
• STAY CURRENT: Continuously expand your product knowledge and stay up to date with new releases and features
• IMPROVE PROCESSES: Contribute to feedback loops and process improvements between customers, Product Management and R&D

• Professional experience in Computer Science, Information Technology or a related field
• Technical expertise in Microsoft Windows environments, Active Directory, networking and endpoint management solutions
• Experience with UEM, ITSM or security software is a strong advantage
• Strong analytical and problem-solving skills
• Excellent communication skills in English (written and verbal)
• German language skills are a plus but not required
• Ability to work independently and collaboratively in an international team
• Willingness to occasionally work flexible hours to coordinate with German colleagues

#1 ARRIVE AT EASE

We take care of you, starting your new position with baramundi. Your start buddy will show you around, get you settled into your fully equipped work place.

#2 AN OFFICE ALMOST LIKE HOME

Freshly brewed coffee awaits you in the office, water too. We meet regularly and after talking numbers and successes (sometime failures too), we snack, drink and chat.

#3 EXPERIENCE OUR CORE VALUES

We believe in core values and cherish them as part of our corporate culture: We have a joint mission, we trust each other. We are brave, have courage, are enthusiastic and competent. We communicate with honest feedback and understand it as a chance to grow individually and professional.

#4 GET REWARDED

We will find an individual compensation package, meeting your very individual needs. Whether high variable salary, low variable salary, or something completely different, you will help us, motivate you. We even match your 401K plan. Plus, we pay an annual Christmas bonus.

#5 ENJOY LIFE

We believe in Work Life Balance. Our minds need to relax at times. Our jobs aren’t nine to five; it is your decision when to start and to finish. Just be on time. We work in the office, hybrid, remote. We welcome part time coworkers, full time coworkers and offer sabbaticals. We offer an extensive number of paid holidays and vacation days.

#6 STAY HEALTHY

We want you to be healthy. We have hight adjustable tables, different seating and standing arrangements in the office, including outdoor meeting options. Our nationwide health plan, with low out of pocket costs and deductibles, family options, including dental and vision makes sure that you don’t have to worry about healthcare. If you feel sick but well enough to work, work from home. If you are just too exhausted, call in sick and utilize paid sick days.

#7 CONTINUED EDUCATION

We want you to learn and grow; professionally and personally. We help you learn new things, become a greater professional or just a more educated person. We help with time and money. As an international organization, we might even send you to Europe for an extended period of time.

#8 WE HAVE AN OPEN DOOR POLICY

Open floor plans in the office guarantee an open communication. Walking up to lower, middle or upper management feels like walking up to any given colleague at baramundi. Everybody is working for the greater good and not only their personal benefit.

#9 GROWING FAMILIES

When your family grows, we give you paid time off to spend it with your new family member on maternal/ parental leave.

#10 HELP US GROW

Even as an organization, we want to grow; everyday a little bit. Help us, by suggesting improvements and giving us feedback. Especially the management teams wants to hear what you think.